Lost in Yoga T’s and C’s

1. General

By practicing at the studio you are assumed to be fit to attend class, you practice at your own risk. If you are not sure, please seek advice from your GP.

Drop-in classes, class packs and memberships are non-refundable.

Single classes are £12 when booked online in advance or £13 drop in if there is space available.

You can book classes via www.lostinyoga.com or the TeamUp Members app.

The Intro Offer is non-refundable and non-extendable. It is 14 consecutive days starting from the day of the first class booked and once started it cannot be interrupted.

2. Activation

All class packs, monthly passes and the Intro Offer activate on the date of the first class booked. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.

3. Booking and waitlists

We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join.

If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.

If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us at info@lostinyoga.com to let us know asap. 

4. Extension

Class packs can be extended for one further month for an additional charge of £10. Class packs can only be extended once. Another option is to buy a new class pack, we will allow old class credits to be moved onto new class packs for no additional fee. Intro Offer and monthly memberships cannot be extended.

5. Cancellation

If you booked a class but can no longer attend, you must cancel the class. The easiest way to cancel is via the app or TeamUp website. You can also cancel via email info@lostinyoga.com but please be aware of our policy below.

Class cancellation policy is 3 hours. If you do not cancel prior to this time, one credit from your class pack, or your drop-in credit will be taken. There is no additional charge.

‘Early cancel’ (more than 3 hours before class) will put the class credit back on your account and you will be able to use it again in the future. If you ‘late cancel’ (i.e. after the 3 hour cancellation period) no credit will be returned to your account.

Credit on account or refund will be provided if the class is cancelled by the studio.


Memberships

There are 4 types of Monthly Direct Debit membership: Low, Medium, High Usage and Unlimited Monthly. 

There is a minimum term of 3 months commitment. You can ‘pause’ your Direct Debit for one month at a time should you need to, but you must notify the studio before the date your next payment is due. The membership can only be ‘paused’ for complete months at a time, not for days or weeks. You can cancel any time after the first 3 months. If you cancel part way through a month after payment has been made we will pro rata the refund due based on classes or days used, whichever is greater.

Our unlimited yearly memberships are payable upfront and non-refundable, however you are able to freeze the membership for up to one month at any time with a maximum of 2 months out of every year. If the studio closes permanently for any reason, you will be entitled to a refund based on the remaining unused period your year-long membership covers.


Workshops/Courses

All workshops and courses purchased at the studio or online are non-refundable.

Credit on account at Lost in Yoga can be given if workshop/course is sold out and there is a wait list meaning we can fill your place again.

Credit on account or refund will be provided if the workshop is cancelled by the studio.

If you are going to miss a class we will allow you to make up the class on another course/in another class at our discretion. At least 3 hours minimum notice is required and you must email us info@lostinyoga.com to let us know so that we have it on file. Making up classes must be done within 1 month of the original missed class unless stated otherwise. 

Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.


Studio etiquette

1. Timekeeping

You must arrive on time for the session you have booked, the studio is typically open 15 minutes before each class. If there is a class on before yours the door may be locked, if it is not please try to enter the studio as quietly as possible to avoid disturbing students in savasana. 

If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist, we may give your space to someone on the waitlist if you are not at the studio before the class starts.

If you are late (within 3 minutes of the start of class) and the class is not full, you may still be admitted to practise at the teacher’s discretion. The front door will be locked 3-5 minutes after the class starts. If the class is full, you will be turned away. If you are more than 10 minutes late you will not be admitted regardless of whether the class is full or not. You will not receive a refund.

2. Changing rooms 

Please make sure you use the changing rooms and lockers to lock away your valuables. We cannot be responsible for items that go missing.

3. In the practice area

All mats and props are provided. You must wipe-clean the studio mat after use. Spray bottles and wiping cloths are provided, if there is a class on after yours, please use the cleaning spray sparingly to prevent the mat being wet and slippery for the next student. 

4. Lost & Found

All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Please email us info@lostinyoga.com if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to local charity shops.

We hope you enjoy our studio! 


Concessions

We offer 20% discount to students (ID required), seniors and low incomes (proof required) email us for a unique discount code info@lostinyoga.com 


Retreat bookings & payments

– Bookings are only reserved once payment is received.

-You are entitled to cancel your place at any time, however, Lost in Yoga are entitled to keep 100% of the retreat cost. It is at Lost in Yoga’s discretion to refund 50% if another person can fill the place or exchange the place as credit for another Lost in Yoga retreat.

– Lost in Yoga is entitled to cancel the retreat at anytime and will provide a full refund no more than 14 days after the decision has been made.

-Lost in Yoga does not accept any liability for cancellations due to the event of natural disasters, terrorist actions, threats of war, travel disruptions, civil unrest and any other issues that are out of our control or changes in your personal circumstances that mean you can no longer attend. We would recommend getting travel insurance to protect against such things.


Retreat travel

Travel

-All travel arrangements to and from the retreat are your responsibility and cost, unless stated otherwise.

-You must book your own travel and holiday insurance as soon as you have booked your place and flights.

-Travel insurance must cover all activities and yoga classes on the retreat.

-Lost in Yoga does not take responsibility for any travel disruptions, cancellations or delays to your travel arriving or departing from the retreat.

-Transfers are only covered by Lost in Yoga where stated at the retreat destination, and where Lost in Yoga has recommended specific arrival and departure times.


Retreat health & safety

-You must advise Lost in Yoga prior to the retreat if you have any illnesses or are pregnant. Before booking, you must consult a doctor to ensure you are fit to attend the yoga retreat.

-In case of emergency, we will endeavour to assist you in every way but Lost in Yoga does not take responsibility for any accidents or injuries you may receive on the retreat.

-We endeavour to make the retreat environment a safe place for you, however, we will not take responsibility for any injuries or accidents that occur on the retreat.

-Yoga classes and activities are taken at your own risk

– We are entitled to ask you to leave the retreat if you display any anti-social behaviour